Refund policy
At MORILAND, artwork may be delivered as a digital download, created as personalized artwork, or printed to order. Please review the policy below before completing your purchase.
Changes and Cancellations Before Approval or Production
Please contact MORILAND as soon as possible if you need to change or cancel an order.
If design work or physical production has not begun, we may be able to update or cancel the order. Once personalized design work has started, cancellation or a full refund may no longer be available.
Physical production begins after proof approval when a proof is included, or shortly after the order is placed for ready-made printed artwork that does not require approval. Once physical production has begun, the order cannot be changed or canceled.
Proof Approval
Personalized and made-to-order artwork may include a digital proof or preview for your review before final delivery or physical production.
Please review your proof carefully, including the artwork, personalization, colors, orientation, composition, and spelling.
Your written approval authorizes MORILAND to finalize the digital artwork or begin physical production. Once a proof is approved, changes, cancellations, returns, and exchanges for preference or change-of-mind reasons are not available.
Returns and Exchanges
Digital artwork, personalized artwork, and made-to-order physical artwork are final sale, except when there is an error, damage, defect, or another issue covered by this policy.
We do not accept returns or exchanges because of a change of mind, personal preference, incorrectly ordered size, or details that were displayed in an approved proof.
Instant Digital Downloads
Instant digital downloads are non-refundable after the files or download access have been delivered.
Please review the product description, included file sizes, ratios, formats, and other listing details before purchasing.
If you experience a technical problem accessing the files, receive an incorrect file, or discover a file defect, please contact MORILAND so we can assist you.
Personalized Digital Artwork
Personalized digital files are non-refundable after delivery when they match the approved proof.
If the delivered file does not match the approved proof, contains an error made by MORILAND, or has a technical issue, please contact us and we will correct the problem.
Physical Artwork
MORILAND physical prints, canvas prints, and framed canvas prints are produced to order. Approved personalized physical artwork and ready-made physical artwork that has entered production are non-returnable and non-exchangeable for preference or change-of-mind reasons.
If your physical order arrives damaged, has a printing or manufacturing defect, is incorrect, or materially differs from the approved proof or product ordered, please contact MORILAND within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the artwork
- Photographs of the packaging when the item arrived damaged
We will review the issue and provide an appropriate solution, which may include a replacement, correction, or refund.
Please do not return an item without contacting MORILAND first. Unauthorized returns might not be accepted.
Color and Display Differences
Colors can vary slightly between screens, printers, inks, paper types, canvas materials, and display settings. Minor color differences that result from these normal variations are not considered defects.
Incorrect Shipping Information
Please confirm that the shipping address entered at checkout is complete and accurate. Contact MORILAND immediately if an address needs to be corrected.
If an order has already entered production or shipped, an address change might not be possible. Additional production or shipping charges caused by an incorrect customer-provided address may be the customer’s responsibility.
Shipping
Physical artwork ships within the United States only. Production begins after proof approval for personalized physical artwork or after order processing for ready-made physical artwork.
Shipping options, costs, and estimated delivery times are shown at checkout. Please refer to the MORILAND Shipping Policy for additional information.
Contact Us
For changes, cancellations, file issues, damaged orders, or other order concerns, please email moriah@moriland.com and include your order number.
Nothing in this policy limits any rights that cannot be excluded under applicable law.